Reducing the stress of building a new home

The Challenge

Building a new home can be very stressful. New homebuyers stumble through a mysterious process full of detailed decisions that can change the outcomes of their new home.

Stockland, with over 90,000 housing lots across Australia, are investing in ways to improve their customer service levels and reduce the stress that many homebuyers suffer when building their new home.

Our Approach

Alliance has developed an online portal to guide new homebuyers through the process in a relevant and tailored way.

The online portal allows new Stockland residents to:

• Track progress of their lot
• Receive tailored alerts
• Access videos and articles guiding them through the journey toward moving into their new home

If the resident has any questions they can connect directly with their personal customer service rep.

Stockland is also learning more about their residents with a profile-building tool.

The Results

New residents across Stockland Victoria estates use the Stockland Living Portal with the Stockland team of customer service staff running the website day-to-day.